Facebook page or website for a pizzeria?

Updated 14 September 20267 min readRomain Ferrand — pizzaiolo, 12 years in trucks and dining rooms

A Facebook page is a good place to talk to people who already follow you and a bad place to be found by people who do not. It cannot reliably tell a search engine your prices, your hours or your address, it buries the menu under whatever you posted last, and you do not own it. Most pizzerias should have both — but the page should point at the site, not replace it.

The two jobs, and which does which

Facebook pageYour own site
Reaching existing followersGoodWeak
Being found by a stranger nearbyWeakGood
Menu with current pricesBuried in the feedThe main page
Opening hours a search engine can readUnreliableStructured data
Allergens in writing before orderingNot reallyPer dish
Who owns itMetaYou
Cost£0£0 – 400 a year

The specific failure is search

When somebody two streets away searches for pizza, the search engine is trying to answer three questions: are they open, what do they charge, and where are they. A page whose menu is a photo posted in March, whose hours live in a sidebar that is often wrong, and whose latest post is about a bank holiday, does not answer any of them in a form a machine can use.

A web page can say all three explicitly, in markup, and get shown for it. That is essentially the whole argument.

When the Facebook page is doing the better job

  • Your customers genuinely live there. In some towns the local community group is where everything happens, and a post reaches more people in an hour than your site will in a month.
  • Tonight's specials and last-minute changes. A feed is the right shape for "closing early, boiler's gone". A website is not.
  • Photos and personality. The oven, the team, the queue on a Friday. This is what social is for and it does sell pizza.
  • Paid local reach. Cheap, precise and immediate in a way organic search is not, especially for a new opening.

None of that requires the page to be your menu, your hours, or your only address on the internet.

The arrangement that works

  1. Keep posting on Facebook. It is free reach to people who like you.
  2. Put the website link in the page's button and in the About section.
  3. Keep the menu and the hours on the site, and let the page link to them.
  4. When a price changes, change it once, on the site.

The page becomes what it is good at — a conversation with regulars — and stops pretending to be an address.

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The ownership point, briefly

Accounts get restricted, pages get hacked, reach algorithms change, and none of those are things you can appeal to a person about. It is not a reason to avoid Facebook. It is a reason not to let it be the only place your prices exist.

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